Chief Community Officer, Higher Logic
Heather is a well-regarded thought leader with 20 years in the technology, community management, customer experience fields. She is adept at leveraging technology to increase customer engagement and is a frequent speaker and writer in the industry. At Higher Logic, Heather is focused on redefining the customer success model, with community as its keystone. Prior to this current role, Heather was Director of Client Success, then Vice President of Engagement Strategy.
Previously, Heather launched and managed two successful communities in her roles as vice president of marketing, membership and strategic technologies at the American Association of Nurse Assessment Coordination, and senior manager of member engagement at the Medical Group Management Association. MGMA’s community launched in 2008 at the early onset of online communities for the association space, and many techniques Heather founded from that launch emerged as foundational best practices for Higher Logic clients today.